Refund Policy

1. Paddle-processed subscriptions

When you purchase a League Portal subscription through Paddle, Paddle acts as the merchant of record and authorised reseller. Your purchase is subject to Paddle's Buyer Terms and Paddle's Refund Policy, which apply in full to your purchase.

2. Refund eligibility and timeframes

All transactions are non-refundable except as follows:

• Discretionary refunds: Refund requests may be submitted within 14 days of your transaction date. Submission of a request within this 14-day period does not guarantee a refund. All requests are reviewed on a case-by-case basis and may be approved in full, approved as a partial refund, or declined.
• Statutory withdrawal and refund rights: If you are a consumer, you may have mandatory rights under local law to withdraw from your purchase and receive a refund. These rights vary by jurisdiction and are detailed in Paddle's Refund Policy. Nothing in this policy limits or waives those statutory rights.
• Billing errors: Verified billing errors, including duplicate charges, will be corrected or refunded as appropriate.

3. Country-specific refund rights

Depending on your location, you may have the following statutory rights as detailed in Paddle's Refund Policy:

• EU/EEA/Switzerland/United Kingdom consumers: 14-day statutory withdrawal right, subject to certain conditions.
• Turkey/Israel consumers: 14-day statutory withdrawal right.
• South Korea/Brazil/China consumers: 7-day unconditional cancellation right.
• Canada consumers: 7-day unconditional cancellation right.
• Singapore consumers: 5-day unconditional cancellation right.

If applicable consumer protection law in your jurisdiction provides you with greater rights than those listed above, those laws govern. This list is based on Paddle's Refund Policy as of the date of this policy and may not reflect all jurisdictions.

For full details on how these rights apply, including any conditions or limitations, see the Paddle Refund Policy.

4. How to request a refund

For Paddle-processed subscriptions, you may request a refund through:

• Paddle Buyer Support (paddle.net)
• Our support page

For subscriptions not processed through Paddle, contact us through our support page.

When requesting a refund, include your organization name, account email, transaction date, and transaction reference or receipt number.

5. Subscription cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you will not be charged again after that. You retain access to paid features until the end of your current billing period.

Cancellation does not automatically result in a refund of the current billing period. To cancel, access your billing portal through your account settings or contact support.

6. Plan changes and upgrades

When you upgrade to a higher-tier plan, the payment provider may apply the unused value of your current plan toward the prorated price of the new plan. This credit is part of the plan-change calculation and is not a separate cash refund.

Downgrades typically take effect at your next renewal date. You retain access to your current plan's features until then.

7. Non-Paddle subscriptions and special arrangements

Some subscriptions may be provided through direct arrangements, invoicing, or other methods outside of Paddle. For these subscriptions, refund eligibility will be determined based on the specific terms of your arrangement and applicable law. Contact support for assistance with these subscriptions.

8. Technical issues and service defects

If you experience persistent technical issues or material defects that prevent you from using paid features as described, contact our support team. We will work to resolve the issue. If the issue cannot be resolved, we may issue a refund in accordance with applicable consumer protection laws.

9. Effect of refund

If you receive a refund under this policy, access to the subscription and paid features will cease immediately or at the end of the current billing period, as applicable.

10. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that transaction, subject to any mandatory legal rights that cannot be waived.